Zomato has launched Nugget, an AI-powered, no-code customer support platform designed to help businesses streamline their customer service operations. Originally developed as an internal tool, Nugget now handles over 15 million customer interactions monthly across Zomato, Blinkit, and Hyperpure. With its proven efficiency, Zomato has decided to open it up to businesses globally.
What is Nugget?
Nugget is an AI-driven customer support system that automates responses and resolves up to 80% of customer queries without human intervention. It helps businesses improve response times, reduce operational costs, and enhance overall customer experience.
Key Features of Nugget
- AI-Driven Automation – Nugget continuously learns and adapts, managing customer queries in real-time with minimal human involvement.
- No-Code Customization – Businesses can configure and modify customer support workflows without needing a technical team.
- AI-Powered Analytics – Tracks recurring issues, analyzes customer behavior, and provides insights for better decision-making.
- Seamless Integrations – Works with platforms like WhatsApp, Zendesk, Salesforce, Slack, and Freshdesk.
- Free for Transitioning Businesses – Companies currently using other customer support solutions can use Nugget for free until their existing contracts expire.
How Businesses Benefit from Nugget
Businesses that integrate Nugget can expect reduced response times, fewer customer complaints, and improved operational efficiency. Its ability to manage large volumes of queries allows businesses to focus on complex issues while AI handles routine interactions. Many companies that have tested Nugget have opted to continue using it due to its effectiveness.
Zomato’s Shift Towards AI-Powered Solutions
The launch of Nugget marks Zomato’s expansion beyond food delivery into AI-driven B2B services. The company has rebranded its parent entity as Eternal Ltd., which now oversees Zomato, Blinkit, Hyperpure, and Nugget. This move highlights Zomato’s broader vision of leveraging AI to enhance operational efficiency not just for itself but for businesses worldwide.
Why Nugget Matters
With customer support automation becoming a necessity, Nugget offers businesses a reliable and scalable solution. Instead of relying on large teams to handle customer queries, companies can use AI to provide instant, accurate responses. For many businesses, this means not only cost savings but also improved customer satisfaction.
Zomato’s decision to make Nugget available to other businesses signals a shift in the way AI is used in customer service. With more companies looking to integrate automation, Nugget stands out as a well-tested and highly scalable option.
