Tata Steel has expanded its partnership with Google Cloud to deploy more than 300 specialized AI agents across its global operations in just nine months. The initiative advances a unified enterprise-wide agentic AI strategy, driving efficiency and precision throughout the company’s value chain.
Two key platforms power the rollout. Zen AI, a low-code tool built on Google Cloud’s Agent Development Kit and integrated with BigQuery, enables frontline managers and developers to build and deploy their own agents using structured and unstructured data. The Tata Steel Digital Assistant centralizes public data, internal systems, and proprietary documents for streamlined access.
The deployment has delivered measurable results. The digital assistant resolves over 70% of routine HR helpdesk tickets autonomously, while customer service agents analyze complaint images to cut turnaround times by 50%. Manufacturing benefits include real-time safety monitoring via Gemini and PaLM 2 Gemma vision-language models.
Jayanta Banerjee, Tata Steel’s Chief Information Officer, highlighted the shift: “Working with Google Cloud has allowed us to turn AI from a technical experiment into a specialised partner for every employee.” Sashi Sreedharan, Managing Director of Google Cloud India, noted Tata Steel’s unprecedented speed in scaling AI at industry levels.
The infrastructure runs on Google Cloud Run, accessing over 200 models via the AI Agent Platform. Tata Steel, with consolidated turnover of roughly $26 billion for the financial year ending March 2025, continues to lead digital transformation in heavy industry
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