Nestlé is expanding its India technology and operations footprint with a new Global Capability Centre (GCC) in Hyderabad, a move that comes as the Swiss food major continues to invest in its global business-services network while reporting steady growth for FY2025.
Nestlé Business Services (NBS), the group’s shared services arm, will establish its first Global Capability Centre in India in Hyderabad in partnership with Genpact. The centre will operate under Nestlé Business Services India Pvt. Ltd. and will support global business functions through process intelligence, data, artificial intelligence (AI), automation and digital operations.
“The move marks an important step in strengthening Nestlé’s global business services network and building future-ready capabilities to provide broader services across geographies. It also reinforces its commitment to India’s long-term growth journey,” the company said in a statement.
Nestlé said Hyderabad was selected for its strong technology ecosystem, robust infrastructure and growing reputation as a leading GCC destination. The centre is scheduled to open later this year and is designed to improve performance, resilience and consistency across Nestlé’s global operations while reinforcing India’s role as a strategic talent and capability hub. The announcement adds another multinational company to Hyderabad’s expanding GCC ecosystem.
The investment reflects the broader growth of Global Capability Centres in India, where multinational companies are increasingly leveraging cities such as Hyderabad for technology, analytics and business-services operations serving global markets. For Nestlé, the new facility represents a deeper push into digital operations as global consumer companies continue simplifying processes and scaling operations more efficiently across geographies.
Nestlé’s FY2025 financial performance indicates the company is continuing to invest in long-term expansion while maintaining growth. The company reported sales of CHF 89.5 billion for 2025, with organic growth of 3.5% and real internal growth (RIG) of 0.8%. Underlying trading operating profit margin stood at 16.1%, while foreign exchange movements weighed on reported sales.
Taken together, the Hyderabad GCC and Nestlé’s FY2025 performance highlight a strategy focused on combining operational efficiency with long-term capability building. The new centre strengthens Nestlé’s digital and shared-services presence in India while reinforcing the country’s growing importance in the company’s global operations. For Hyderabad, the investment further cements the city’s position as one of India’s leading destinations for multinational Global Capability Centres.
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