Uber Cuts Support Jobs as AI Budget Pressures Mount

Uber has cut 10% of roles in customer service operations, targeting its community operations team that supports riders and drivers. The July 22 restructuring is tied to simplifying workflows and expanding AI‑powered support tools, part of Uber’s broader shift toward automation. CEO Dara Khosrowshahi recently noted AI now generates ~10% of Uber’s code, though rapid adoption exhausted the firm’s 2026 AI budget within four months.