SBI Life Insurance has appointed Datamatics Global Services to deploy an Agentic AI-powered underwriting platform, marking a significant shift in how the insurer evaluates risk and processes applications. The collaboration centers on Datamatics’ TruAI Underwriting solution, which reduces processing time from several hours to approximately 45 seconds per application while maintaining accuracy above 95 percent.
The TruAI platform uses a multi-agent AI architecture where specialized bots, including risk assessors and decision makers, work together to replicate human underwriting expertise. The system ingests medical reports, declarations, and laboratory results, extracting key clinical parameters such as BMI and hematology data while highlighting potential risk indicators. It generates a consolidated digital case summary and provides intelligent decision support based on underwriting rules and historical outcomes.
Despite the automation, the implementation follows a human-in-the-loop model where final decision-making authority remains with human underwriters. The platform is designed to augment rather than replace human expertise, freeing skilled professionals from repetitive data entry to focus on governance and reviewing complex cases that require closer inspection.
Datamatics projects the partnership will deliver a 70 percent reduction in underwriting turnaround time and more than 80 percent reduction in manual workload for underwriters. The company also forecasts a potential 50 percent cut in underwriting-related operational costs for SBI Life.
Following the announcement, Datamatics shares rose 2.86 percent, trading at ₹788.00 as of 10:42 AM IST on May 27, up ₹21.90 from the previous close of ₹766.10. The stock touched a high of ₹792.70 and a low of ₹755.00 during the session.
SBI Life becomes the first major Tier-1 Indian insurer to deploy the TruAI Underwriting platform, which Datamatics launched in April 2026. The solution handles both financial risk assessment and medical risk evaluation within a unified workflow, supporting life and health insurance underwriting. The partnership strengthens Datamatics’ position in the banking, financial services, and insurance vertical, which accounts for roughly 25 percent of the company’s revenue.
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